What if I forget my PIN?
If you forget your PIN, contact customer service at 1-877-778-4762. The customer service representative will provide instructions on changing your PIN using the automated menu. To access the automated menu, you will be prompted to enter your account number and assigned activation code, which is the last four digits of your PSU ID number. Complete the remaining prompts to select a new PIN for your chip and PIN card.
The next time you use your card at a chip and PIN terminal, you may receive an “Invalid PIN” response up to three times. This process will sync your new PIN to the chip on the card. If you receive an “Invalid PIN” response, enter your newly selected PIN at the prompt until your transaction processes. If your transaction is declined or you receive a “Blocked PIN” response, contact customer service and select 0 from the menu to speak to an operator.
If you forget your PIN and would like to keep your existing PIN, contact customer service (1-877-778-4762) and select 0 from the menu to speak with an operator who will resend your PIN in the mail. It may take five to seven business days for a new PIN to be mailed to you. If you need your PIN immediately, contact customer service, and the representative will advise you on how to change your PIN.
What happens if I enter my PIN incorrectly?
If you enter your PIN incorrectly three times, your PIN will become blocked. This security measure is put in place to keep fraudsters from trying to guess your PIN should the chip card become lost or stolen. If you remember your PIN after it has been blocked, contact customer service at 1-877- 778-4762. Select 1 from the menu to connect with an operator who will help you unblock your PIN. You will be asked to provide your account number and assigned activation code, the last four digits of your PSU ID number. Once your PIN is unblocked, you may use your card normally.
