FAQ - Frequently Asked Questions

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Purchasing Card

You will set up your PIN when you call to activate your new card.   It will be important to memorize the PIN for your chip card.

If you enter your PIN incorrectly three times, your PIN will become blocked. This security measure is put in place to keep fraudsters from trying to guess your PIN should the chip card become lost or stolen. If you remember your PIN after it has been blocked, contact customer service at 1-877- 778-4762. Select 1 from the menu to connect with an operator who will help you unblock your PIN. You will be asked to provide your account number and assigned activation code, which is the last four digits of your PSU ID number. Once your PIN is unblocked, you may use your card normally. 

If you forget your PIN, contact customer service at 1-877-778-4762. The customer service representative will provide instructions on how to change your PIN using the automated menu. To access the automated menu, you will be prompted to enter your account number and assigned activation code, which is the last four digits of your PSU ID number. Complete the remaining prompts to select a new PIN for your chip and PIN card. 

The next time you use your card at a chip and PIN terminal, you may receive an “Invalid PIN” response up to three times. This process will sync your new PIN to the chip on the card. If you receive an “Invalid PIN” response, continue to enter your newly selected PIN number at the prompt until your transaction processes. If your transaction is declined, or if you receive a “Blocked PIN” response, contact customer service and select 0 from the menu to speak to an operator. 

If you forget your PIN and would like to keep your existing PIN, contact customer service (1-877-778-4762) and select 0 from the menu to speak with an operator who will resend your PIN in the mail. It may take five to seven business days for a new PIN to be mailed to you. If you need your PIN immediately, contact customer service, and the representative will advise you on how to change your PIN.

Contact your finance office. The finance office will submit a Purchasing Card Services Request through SAP Concur to cancel the card.

If your card is lost or stolen, contact Penn State Purchasing (814-863-6224 or [email protected]). If it is after regular business hours, call PNC Bank (877-PSU-4PNC or 800-685-4039) to cancel the card. Lost or stolen cards should be reported to your finance office as well.

You or your delegate may submit a Purchasing Card Services Request form through SAP Concur for the update. If your name has changed, PNC Bank will mail you a new card.

To help ensure legitimate purchases are approved, please notify PNC Bank by calling the number on the back of your card in advance of your trip.

If your card is not working properly, you or your delegate may submit a request through SAP Concur for a replacement card.

Your activation code is the last four digits of your PSU ID.

If you have unauthorized purchases, you should immediately call PNC Bank to report the card as lost/stolen. You should then inform your finance office and file a dispute with PNC Bank to receive credits for the unauthorized purchases. You have 60 days from the transaction date to file a dispute with PNC Bank.

All Purchasing Card transactions are settled in SAP Concur by either the cardholder or a delegate submitting an expense report.

Per FN10, itemized receipts are required for all event expenses. All event expenses, whether conducted during travel or while on campus, must be entered into SAP Concur. The information required to support the event expense (location, attendees, business purpose) must be entered for review and approval by the budget administrator and financial officer. The same holds true for group event expenditures.

Typical limits are below. However, limits may vary by department and cardholder.

Goods & Services

  • Maximum value of one transaction: $2,000 including shipping, handling, and special charges
  • Maximum total of purchases per cycle (16th of the month to the 15th of the following month): $18,000

Travel & Event Expenses 

  • Maximum value of one transaction: $3,000 including taxes, gratuities, and service fees
  • Maximum total purchases per cycle (16th of the month through the 15th of the following month): $20,000


There is no limit on the number of transactions, only on the dollar amount (dollar volume).

  • Goods and authorized services up to and including $2,000 per transaction (including delivery, shipping, or special handling), and/or
  • Travel and group meal/meeting expenditures up to $3,000 per transaction (including applicable taxes, fees, and gratuities)

No, personal purchases are prohibited on the Purchasing Card.

You or your delegate should submit an expense report through SAP Concur for any returned purchases.