Amazon Business

Shopping on Amazon Business is as simple and user friendly as Amazon.com. As an added benefit, you will have immediate access to:

  • Free Standard Shipping on ELIGIBLE orders over $25
  • Automatic tax exempt purchasing on items sold by Amazon.com LLC and participating 3rd party sellers
  • Business Pricing and quantity discounts on millions of items
  • Access to a specialized business only Customer Service team at 888-281-3847
  • P-Card holders must transfer and/or activate their Amazon Business account using the @psu.edu email, no personal emails are permitted.
  • Anyone purchasing from Amazon on behalf of Penn State must do so via an Amazon Business account
  • Moving forward, no personal card reimbursements will be allowed for Amazon purchases
  • Penn State employees who purchase office and janitorial supplies through General Stores at eBuy.psu.edu should continue doing so in order to garner exclusive pricing, direct billing, and free delivery.

For more information, please see the below FAQs.  For questions, please contact pcard@psu.edu.

Amazon Business FAQs

What Product Categories are available to purchase?
Through Amazon Business you will have access to all items available on the standard Amazon.com site, plus additional business-specific items and millions of items offering lower business pricing and quantity discounts.  The Penn State Purchasing Team is enabling you to make the right buying decisions for your business needs.  See the Amazon Business tutorial to learn how to buy in categories including books, hard to find items, lab supplies, and industrial.

How do I create my Amazon Business account?
Access Amazon Business by clicking the link directly from the registration email you receive. The first time you access Amazon Business, you will be prompted to create an Amazon Business account. Use your @psu.edu email address and enter a password. (Please note if you are currently using your @psu.edu email on Amazon for business shopping you will enter in the same password and select “Use Existing Account” when prompted”

I already use my @psu.edu email address to make PERSONAL Amazon.com purchases.
If your @psu.edu email address is already associated with an Amazon.com account, you will have the option to split off and transfer any purchase history to a separate account. You will be prompted to enter a new, personal, email address (e.g. gmail.com or Hotmail.com) that is NOT tied to another Amazon account

If you are unsure of how to activate your account or use Amazon Business, please contact Amazon at 888.281.3847 for assistance or you can watch the accompanying videos to Get started with Amazon Business.

I previously used my @psu.edu email address to register for a verified Amazon Business account.
If you previously used your @psu.edu email address to register for a verified Penn State Amazon Business account, you will need to de-register that account. All previous, stand-alone, Amazon Business accounts will be consolidated under the new, centralized account. Visit https://amazon.com/gp/b2b/manage/deregister to complete the de-registration process before accessing Amazon Business for the first time.

Can I use the Penn State Amazon Business account for personal use?
The central Penn State Amazon Business Account must be used for business purchases only, in accordance with our purchasing policies.  The Penn State purchasing team will have access to all purchasing history made through the centralized Amazon Business account.

Can I use my personal credit card and get reimbursed for Amazon purchases?
No, moving forward if you are going to make a purchase on Amazon it must be through Penn State’s central business account and the payment method must be via your P-Card. If you do not have a P-Card please contact your Financial Officer.  Once you have your card you are eligible to get invited to the Amazon Business account to begin shopping and will want to contact pcard@psu.edu.

I have a Prime membership on my personal Amazon shopping account. Can I share this membership with my Amazon Business account for my organization?
No, you are not permitted to use your Prime membership for University business purchases.  If you feel you have a need for a Prime membership, please contact your Financial Officer.

I was charged for a Prime membership on my Purchasing Card, but I did not sign up for one.  What should I do?              

When you select free 2 day shipping on your Business Account, you may be signed up for a Prime membership.  Amazon sometimes runs promos that allow for free Prime for a period of time, but then the membership will auto-renew and charge your pcard.  It is very important that you read the terms and conditions of free 2 day shipping.  If you have a Prime membership charge on your pcard and you do not recall signing up for Prime, you should call Amazon Business customer service at 888-281-3847 to  have it refunded.

I was charged sales tax on my order even though my Amazon Business account is setup for tax exempt purchasing. How do I get refund?
Sales tax may be applied to items purchased from non-Amazon sellers. If your item is sold or fulfilled by Amazon, you can request a tax refund directly from Amazon by calling customer service at (888) 281-3847. If you purchased your item from a 3rd party seller, go directly to Orders, find your order in the list, and click Contact Seller. Please give the seller two business days to respond.

How do I contact Amazon Business Customer Service?
Amazon Business Customer Service can be reached at 888- 281-3847.

How do I share user feedback with Penn State about my Amazon Business experiences?
We value your input! We want to hear what’s working well and what you would like to see improved. Email your feedback to pcard@psu.edu.