We have high standards—both for the quality of the goods and services we obtain, and for the suppliers we choose to do business with. Our agents adhere to strict laws and University policies, as well as our established Code of Ethics. They search for the best-quality products for the lowest possible price.
Our expectations are high—so you can expect the best from us.
Mission, Vision, and Values
The following mission, vision and values have been developed and adopted by Purchasing Services:
Purchasing Services is dedicated to providing effective means to procure required goods and services for the University in a timely and efficient manner that create maximum value, in accordance with established guidelines; we will coordinate efficient and timely payment to suppliers.
- To achieve excellence in customer service by working actively and consistently to simplify and improve.
- To be on the "cutting edge" of technology positioned to dynamically adapt to changing needs and the environment.
- To communicate our services and capabilities in a highly effective manner.
- To be recognized as a value-added service.
- Ethical, honest, and legal business conduct.
- An environment for teamwork, open communication, and diversity.
- Customer service that exceeds our customer's expectations.
- Highly effective supplier partnerships and alliances.
- A diverse supplier base, creating opportunities for all.
- Maximum value for University expenditures through competition and negotiation.
- Opportunity, encouragement, and recognition for continuous improvement.
Code of Ethics
Penn State Purchasing Services adheres to the National Association of Educational Procurement to which we subscribe.
Common sense and good judgment should be used at all times.
Code of Ethics
- Give first consideration to the objectives and policies of my institution.
- Strive to obtain the maximum value for each dollar of expenditure.
- Decline personal gifts or gratuities.
- Grant all competitive suppliers equal consideration insofar as state or federal statute and institutional policy permit.
- Conduct business with potential and current suppliers in an atmosphere of good faith, devoid of intentional misrepresentation.
- Demand honesty in sales representation whether offered through the medium of a verbal or written statement, an advertisement, or a sample of the product.
- Receive consent of originator of proprietary ideas and designs before using them for competitive purchasing purposes.
- Make every reasonable effort to negotiate an equitable and mutually agreeable settlement of any controversy with a supplier; and/or be willing to submit any major controversies to arbitration or other third party review, insofar as the established policies of my institution permit.
- Accord a prompt and courteous reception insofar as conditions permit to all who call on legitimate business missions.
- Cooperate with trade, industrial and professional associations, and with governmental and private agencies for the purposes of promoting and developing sound business methods.
- Foster fair, ethical and legal trade practices.
- Counsel and cooperate with NAEB members and promote a spirit of unity and a keen interest in professional growth among them.
National Association of Educational Buyers
July 1, 1985